About TCSP

TCSP is an IT Service company that provides IT consulting and outsourcing solutions to businesses throughout the New York Metropolitan area. In a time of rapidly advancing workplace technology, TCSP helps clients remain at the forefront of business IT. Our goal is to provide customers with the exact technology and IT resources they need to maximize company productivity.

What Sets TCSP Apart

At TCSP, we pride ourselves on both our vast IT expertise and commitment to establishing fruitful, long-term client relationships. TCSP strives to be more than just an IT service provider, but an ally in each customer’s overall business goals. Since client satisfaction is our foremost priority and greatest measure of success, we make every effort to understand your businesses’ specific needs and deliver the optimal IT solutions. While TCSP adopts different approaches to best suit individual clients, our dedication to professionalism, efficiency, and reliability remains present in everything we do. TCSP recognizes the passion and diligence our clients exhibit in running their businesses and seeks to mirror these qualities in our own work. Rather than dispensing default catch-all solutions, our employees conduct extensive research in order to formulate the ideal IT plan for your business. Whether we are helping clients resolve debilitating issues or implementing new infrastructure for improved performance, TCSP ensures that our customers make the most of their workplace technology resources. The Computer Support People, LLC provides clients with a wide range of IT services. These include managed services, computer support, network setup, disaster recovery solutions, network security and more. In order to ensure that our clients’ technology resources are constantly working in their favor, TCSP employs IT solutions that are responsive, reliable, and above all, effective.

Mission Statement

At TCSP, we strive to provide our clients with technology and IT services that will maximize their business productivity. We are more than just an IT firm, we are a partner in your success!

Jorge RaigozaPresidentThe Computer Support, LLC

 

 

Our Philosophy

We Listen

Since TCSP knows that collaboration is fundamental to business success, we make sure to listen carefully to our customers. We consider all client input in order to determine what they are looking to accomplish, and what their precise preferences are. Then, we draw upon this information to devise an ideal course of action that provides clients with maximum benefit and minimal inconvenience. This is our process for every single customer request, as we endeavor to not only meet client expectations, but exceed them at every turn.

We Communicate

For TCSP, building relationships is just as important as building servers. Thoroughly understanding your company’s structure and goals allows us to provide you with the best possible IT solutions. We have found that familiarity with a business’ technology, operations, and personnel helps us quickly resolve any issues. TCSP always maintains close contact with our clients in order to issue updates/alerts, process new requests, and immediately handle any emerging problems. Our lines of communication are always open to ensure no customer need goes unanswered.

We are Committed

TCSP’s dedication to customer fulfillment means that a job or project is complete only once the client is completely satisfied. We understand that every business has different goals and methods, so we take the time to conceptualize and implement IT solutions that are perfectly tailored to your specific circumstances. As a managed service provider, TCSP monitors and maintains EVERY aspect of your IT infrastructure, allowing you to direct all your effort towards business operations. Each of our technicians possesses a passion for not only computers and technology, but for helping clients take their business to new heights.

We are Transparent

TCSP appreciates the trust our clients place in us and strives to uphold their faith at every turn. We want our customers to understand every aspect of our operations, whether it be their bills, how their network functions, or why we issue a particular recommendation. TCSP issues detailed invoice notes and email notifications to keep you informed of all our progress and ensure our services have met your expectations.


Core Values

Integrity

Integrity is perhaps TCSP’s most important core principle. We exercise truthfulness and sincerity in everything we do. A business partnership can never flourish alongside deceit, and TCSP’s pride in our reputation and accomplishments permits nothing but unwavering honesty.

Commitment

TCSP is never satisfied with providing “acceptable” IT assistance. Instead, we hold ourselves to the highest possible standard in order to ensure our clients receive the utmost benefit from their IT resources. We seek to provide customers with top-quality products and services at every turn, without ever compromising for the sake of convenience.

Promoting Innovation

As business technology constantly evolves, so does TCSP’s approach to workplace IT. Rather than relying on what’s familiar, we challenge existing processes and constantly seek ways to improve. Since different businesses require different IT solutions, TCSP provides IT services that are both flexible and comprehensive.

Respect

TCSP is an inclusive company that recognizes how each employee contributes to our overall success. We value the opinions, talents, effort and experiences of others in order to create a working environment that is both productive and supportive.

Client Value Creation

TCSP is committed to each client’s investment with tangible, profitable results. We believe that workplace technology should always work to a company’s benefit and optimize our customers’ IT resources for ideal performance.


Certified Minority Business Enterprise (MBE)

Minority Certified Business (MBE) by GNEMSDCThe Computer Support People, LLC (TCSP) became a certified Minority Business Enterprise (MBE) in July 2013. We have been certified by the Greater New England Minority Supplier Development Council (GNEMSDC). We have met the requirements for certification as defined by the National Minority Supplier Development Council, Inc. (NMSDC) and as adopted by GNEMSDC.

Primary NAICS codes: 423430, 541512, 541513, 541519, 811212
Primary SIC codes: 5045, 7376, 7378, 7379

DUNS

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CAGE Code

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NAICS Codes

423430

Computer and Computer Peripheral Equipment and Software Merchant Wholesalers

Merchant wholesale distribution of computers, computer peripheral equipment, loaded computer boards, and/or computer software.

541512

Computer Systems Design Services

Planning and designing computer systems that integrate computer hardware, software, and communication technologies. The hardware and software components of the system may be provided by this establishment or company as part of integrated services or may be provided by third parties or vendors. These establishments often install the system and train and support users of the system.

541513

Computer Facilities Management Services

On-site management and operation of clients’ computer systems and/or data processing facilities. Establishments providing computer systems or data processing facilities support services are included in this industry.

541519

Other Computer Related Services

Computer related services (except custom programming, systems integration design, and facilities management services). Establishments providing computer disaster recovery services or software installation services are included in this industry.

811212

Computer and Office Machine Repair and Maintenance

Repairing and maintaining computers and office machines without retailing new computers and office machines, such as photocopying machines; computer terminals, storage devices, and printers; and CD-ROM drives.

 


SIC Codes

5045

Computers and Computer Peripheral Equipment and Software

Wholesale distribution of computers, computer peripheral equipment, and computer software. These establishments frequently also may sell related supplies, but establishments primarily engaged in wholesaling supplies are classified according to the individual product.

7376

Computer Facilities Management

Computer Programming, Data Processing, And Other Computer Related Services

On-site management and operation of computer and data processing facilities on a contract or fee basis.

7378

Computer Maintenance and Repair

Establishments primarily engaged in the maintenance and repair of computers and computer peripheral equipment.

7379

Computer Related Services

Establishments primarily engaged in supplying computer related services, not elsewhere classified. Computer consultants operating on a contract or fee basis are classified in this industry.

Certified Minority Business Enterprise (MBE)NMSDC MBE Certified since 2013: GN*****

MBE Operations

TCSP is subject to periodic reviews by the National Minority Supplier Development Council (NMSDC). TCSP is required to report any change in the status of TCSP business affecting the daily ethnic participation in ownership, its management, and the ability of TCSP to meet product demand.

All TCSP business transactions, including billing and payment remittance, must be conducted under the name appearing on the TCSP MBE certificate.


Customer Testimonials

The people at TCSP are very professional and extremely talented at what they do. Until I started working with TCSP I was always frustrated with one thing or another with IT people I worked with and was jumping from one to the next without getting any satisfaction. That quandary ended when I met TCSP. They have made it possible for my company to run smoothly and accurately and when issues come up they are very responsive and they get the job done quickly and efficiently.

Douglas M Promotional Printing Norwalk, CT

We have just begun using this company and they have far exceeded our expectations. We have used two other companies in the past and the difference is remarkable.

Leigh O Commercial & Residential Architect Danbury, CT

TCSP solved an email problem that I had been living with for a long time. They took the time to understand the problem, knew the solution and fixed it. Very easy to work with, totally professional.

If you have computer issues. Use TCSP.

James H Fairfield, CT