IT Managed Services Provider – What We Do

The purpose of having a Managed Services Provider (MSP) is to give you peace-of-mind on the functionality and securities of your technology processes. Still trying to figure out what Managed Services really is? In short, we have a monitoring platform that is always-on and always proactively warning, fixing, and ensuring high performance of your network and computer systems.

Here you will find an overview of what we include and the processes that we perform as a MSP.

Desktop Management

A complete service portfolio of standard desktop management services, as well as in-house tools developed from over a decade of system management experience with small and mid-sized businesses. This time-saving solution keeps you from having to contact us for disk space, speed issues and things of the sort.

Server Management

Reduce downtime and prevent system failures with complete server infrastructure implementation, management, monitoring, and support. We use industry-recognized operations designed to minimize the risk of server issues detrimental to your productivity and day-to-day business operations.

Network Management

We continuously monitor performance, do proactive network management, and real-time notification of managed servers to ensure your network remains highly available. We monitor the health of your network so applications, links, network hardware, servers, and bandwidth perform as expected.

Mobile Management

Secure all mobile devices including smartphones, tablets and laptops. Securing stored data and strengthening all mobile device configurations for reduced support and better control over user access to sensitive data. This protects both users and organizations. When equipped with the proper encryption setups, TCSP can ensure that the only people who can access your private information – is you.

Software Management

Our platform allows technicians to monitor your systems for non-compliant software, ensuring that your systems are running exactly as intended, and reducing your potential risk for data loss or leaks. We can also work with you to keep the 3rd-party plugins that you need to run your business, up-to-date, to keep you secure.

Security

Our reliable alerting and monitoring of your critical systems can help identify malfunctions, threats or hazards before they become a potential loss of time, assets or money. Protect your information by comprehensively managing your IT security components. Mitigate adverse impact on business data and resource restoration availability.

Monitoring

Rest assured knowing that your devices are being monitored and supported by a team of certified IT professionals. TCSP’s monitoring platform includes alerting, integrated electronic ticketing, recommendations, remote control, scripting, patch management, antivirus software, and reporting.

Technology Consulting

Your technology transformation partner

TCSP consultants have helped companies uncover technology barriers to business growth and improved performance. Our deep industry and domain knowledge enables us to develop a roadmap that will align your technology and business strategies, making you more competitive, more agile, and more profitable.

Build a solid technology foundation

From assessments and recommendations, to managing IT projects to completion. TCSP‘s approach ensures that you receive a seamless experience that will allow you to leverage the value of your technology investment and drive true performance improvement results.

Help Desk

Our managed services continuously improves your core infrastructure to diminish the need for desktop support. We utilize tools that support end-user productivity efficiently and effectively.

TCSP IT help desk services provide computer support, troubleshooting, and issue resolution during or after normal office hours.

Our help desk services address your users’ needs directly and fast:

  • Fast response call-in service desk
  • On-site hardware services
  • Remote system support
  • Patches, scans and updates
  • Av/spyware installation and troubleshooting
  • Access to our expert technical staff
  • Desktop environment audits
  • Business application deployment
  • Software license management
  • System maintenance and tune-ups