IT Hourly Support

Enjoy IT support services without a commitment.

TCSP offers support on an hourly basis for clients in need of occasional support for a quick fix or short-term project. Our hassle-free support is responsible and flexible; a great option for businesses that are new to TCSP and want to try us out, or those who do not have the need for an ongoing management solution.

Long project? Check our support agreements.

Support Types

On-Site

Field technician(s) will travel to your place of business for in-person assistance.

On-site works best to:

  • Demonstrate and communicate effective solutions
  • Provide hands-on troubleshooting & maintenance
  • Inform and train by way of direct interaction
  • Carry-out complimentary on-site consultations
  • Planning for projects and new offices

Remote

A technician from our help desk will provide assistance using Internet connection.

Remote off-site works best to:

  • Quickly diagnose and troubleshoot issues
  • Provide urgent or immediate response to keep downtime at a minimum
  • Get help even when you’re not in the office; traveling or working remotely
  • Handle minor issues, customization and configurations

Scope

Support is provided for business-related workstations, servers & network devices.

Features

  • Immediate reliable support
  • 30-day warranty on services
  • Designated account manager
  • Take advantage of our special offers

Services

  • Hardware and software troubleshooting
  • Technology installations and setup
  • Maintenance and performance checks
  • Optimization – performance, disk space, speed, etc.
  • Vulnerability checks – security
  • Virus removal
  • Hardware and  software upgrades
  • Remote access setup

Contact

Please contact us for more information about our hourly services.