TCSPIT Hourly Support
Enjoy IT support services without a commitment.
Whether you need to implement new technologies or simply require a quick fix, TCSP makes it easy by offering services at an hourly rate. This hassle-free hourly support is both responsive and adaptable, providing a great option for businesses that are newly interested in what TCSP can deliver, or are not looking for ongoing management solutions.
Long project? Check our support agreements.
Support Types
On-Site
One (or more) of our field technicians will travel to your place of business in order to provide in-person assistance. This option works best for:
- Identifying and communicating effective solutions
- Providing hands-on troubleshooting and maintenance
- Sharing information and tips through personal interaction
- Delivering complimentary, on-site consultation at select locations
- Assisting with preparations for new projects and offices.
Remote
A technician from our help desk will provide assistance via Internet. This option works best for:
- Quickly diagnosing and troubleshooting issues
- Executing performance checks and maintenance procedures
- Receiving support while traveling or working outside the office
- Providing immediate responses to urgent problems with minimal downtime
- Handling customizations, configurations, and minor issues
Scope
Support is provided for business-related workstations, servers, and network devices.
Features
- Immediate reliable support
- 30-day warranty on services
- Designated account manager
- Special offers
Services
- Hardware and software troubleshooting
- Technology installations and setup
- Maintenance and performance checks
- Optimization – performance, disk space, speed, etc.
- Vulnerability checks – security
- Virus removal
- Hardware and software upgrades
- Remote access setup
Contact
Please contact us for more information about our hourly services.
