IT Support Agreement

It has been a pleasure working with TCSP. Everyone is always very helpful and thorough. Our IT needs have never been met so efficiently, and services running so smoothly. With all of our employees moving to at home work stations and our base office and server also being moved, there was a lot going on and TCSP managed it perfectly. They really are amazing and I would highly recommend them!

Beth H Commercial & Residential Architect Southport, CT May 23, 2021

Professional. Took care of the problem very quickly and efficiently.

Gloria T CPA Firm Norwalk, CT August 9, 2014

I called TCSP because I was having trouble with a network extender and I couldn’t stand to talk with one more person at “tech support”. I called TCSP for in-person service. Felipe came to my home that afternoon and set up my Wi-Fi extender. I was THRILLED with that. He set it up and made recommendations that would give powerful internet throughout my apartment. He was prompt, professional, and knowledgeable. I now consider TCSP my IT guys.

Bridget F Organizing & Design Bridgeport, CT May 19, 2021

TCSP is a top notch IT group. They are knowledgeable, efficient, attentive and courteous. Every time I have called the office with a problem they are always there on the other end to work the problem until it is rectified.
Everything we have requested of them has been done in a professional and timely manner from fixing old IT situations to buying new computers for the office (on a budget) they work with you to make sure you are completely satisfied.
I high recommend TCSP!!!

Paula L Anesthesiology Services Stamford, CT May 11, 2021

Great company – work is excellent, CEO and staff are friendly professional, and available.

Sarah M Nonprofit Music School Westport, CT October 24, 2018

IT Support Agreements

Our standard support agreement provides a bundle of premium services that cover ongoing technical support (IT help desk), device monitoring and alerting, and proactive maintenance for all systems.

Note: Accommodations can be made for existing data backup, antivirus, and VPN service plans.

Quick Estimate

Not ready for a commitment? Try our hourly services.

Technical Support

Get support for computer issues immediately – no appointment necessary!

Phone, email, on-site and remote support are provided for all hardware and software technical issues as they directly relate to the daily operations of the business.

  • Fast response help desk
  • Powerful troubleshooting tools to quickly resolve issues
  • Patches, scans and updates
  • Hardware and Software installations
  • Av/spyware installation and troubleshooting
  • Support for programs and applications
  • Security and VPN services
  • Software license management
  • System maintenance and tune-ups

IT Managed Services

TCSP will take on the daily management and administration of business servers, storage devices, networking devices, security, and user devices. Our tools and management platform will ensure that users have a pleasant experience when using their systems. The management platform gives us an unparalleled insight into the systems; allowing us to resolve issues before they become apparent to the users. Click here to learn more about our IT Managed Services.

Here are just a few of the advantages of our IT managed services:

  • Automatic patching of workstations and servers
  • Antivirus alerting and tracking
  • 3rd party application updating (for common plugins)
  • Warranty tracking for workstations and servers
  • 24×7 monitoring and alerting
  • Proper issue tracking systems for trouble tickets
  • Mobile device management
  • Reports for system metrics (available upon request)
  • Network infrastructure planning and mapping
  • Backup monitoring and testing services
  • Proactive maintenance on all systems
  • Printer and network device monitoring (for supported systems)

User Training

TCSP provides user training to you and your staff to help you stay protected. Having a staff that is security-conscious can help save you a lot of headaches – and time!

Contact

Please contact us for more information about our IT Support Agreements.

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