No, support contracts are optional. At TCSP, we aim to provide flexible solutions to small, medium, and large businesses of Stamford, CT by offering hourly tech support on an as-needed basis, commonly known as break and fix.
Using our hourly tech support is a great way to get to know us before committing to an agreement. Below is a quick explanation of our two options.
Whether you need a quick fix or to install new infrastructure, TCSP makes it easy by charging an hourly rate for our services. The hassle-free hourly support is responsible and flexible; a great option for businesses that are new to TCSP and want to try us out, and those who do not have the need for an on-going management solution.
A bundle of services that includes on-going technical support and IT managed services to encompass the technology of a business. Our standard support agreement is a bundle of premium services that cover the most important aspects of your technology; IT help desk, monitoring and alerting, and preventive maintenance for all systems.
Learn about our two means of support below.
Field technician(s) will travel to your place of business for in-person assistance.
On-site works best to:
A technician from our help desk will provide assistance using Internet connection.
Remote off-site works best to: