Change and reset password in Office 365

Change and reset passwords in Office 365 with this easy tutorial. These step by step tutorials will help you learn how to change and reset your own password. Additionally, if you have access as an administrator the tutorial will show you how to change and reset someone else’s password.

Change your password

  1. First, Sign in Office 365
  2. After, from the top navigation click the setting Settings icon  Settings Icon - Office 365
    Office 365 Settings Icon Top Bar
  3. Then, under Settings click on Password.
    Office 365 Change your password
  4. Next, enter your old password.
  5. After, enter your new password in both create new password box and confirm new password box. Note the new passwords must match when entering or you may not be able to update successsfully
  6. Last, click submit to update your new password.

Reset another users' password

  1. First, Sign-in to Office 365 using an administrator account.
  2. Then, click the App Launcher icon  Office 365 App launcher.
    Office 365 App Launcher Icon Top Bar
  3. Choose Admin from the list of apps.
  4. Select Users > Active Users.
    Office 365 Admin - Users
  5. On the Active users page, select the user, and then click Reset password.
    Office 365 Admin Reset Password
  6. Pick the options that fit best for your current situation and press Reset.
    Office 365 Reset Password Screen

Add email for administrator password reset

  1. Sign in to Office 365 using an administrator account.
  2. First, choose Admin.
    Office 365 Add Email For Administrator Password Reset Step 2
  3. Select Users .
    Office 365 Add Email For Administrator Password Reset Step 3
  4. Click on the user which you would like to add.
    Office 365 Add Email For Administrator Password Reset Step 4
  5. Click Edit.
    Office 365 Add Email For Administrator Password Reset Step 5
  6. Click on Save.
    Office 365 Add Email For Administrator Password Reset Step 7


Please Note

If you are trying to reset your password using the option “Can’t access your account?” and get the error “Your account is not enabled for password reset“, it means:

  1. You are not an administrator for your organization.
  2. Your organization does not have the extra subscription/service needed for this task.

Please contact your system administrator to reset your password.

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