TCSP Notice – Working from home (Coronavirus – COVID-19)

Due to the measures multiple cities and states are enforcing to control the spread of the Coronavirus, many businesses are looking for options to work remotely (from home). In this notice, we will explain:

• TCSP’s plan for the following 2 weeks.
• How a small business in CT can receive up to 10 free VPN licenses until April 30th, 2020 to work remotely.

TCSP

Starting today, Monday, March 16, 2020, TCSP will stop all on-site visits with a few exceptions:

• Clients with IT Support Agreements will receive on-site support for urgent matters only.
• On-site visits for new hardware deployments will now be rescheduled for a later date OR during a time the business can be closed (no employees nor clients).

Remote technical support for all clients will continue without interruptions.

Work Remotely

First, please understand every business is unique; different clientele, applications, IT infrastructure, etc. The following information is mostly for small businesses that:

• Do not have a secure connection from the outside to their office (E.g. VPN).
• Use applications that rely on a server (or main computer) at the office. E.g. QuickBooks, Medisoft, UltraTax, BillQuick, etc.
• Do not have an IT company OR the IT company does not have a solution for them in place. Please feel free to share this information with your IT provider if you have one.
• Small businesses (1-50 employees) in the CT area.

TCSP will provide 10 free VPN licenses for a maximum of 50 businesses in the CT area. These licenses will be free until April 30th, 2020. After this date, the licenses will automatically cancel. These licenses can be used to install the VPN application in your office computer and home computer. Once you install the application in both computers, you will use Remote Desktop Connection to gain access to your office computer from home.

TCSP will provide written instructions on how to access your licenses, how to install the application in both computers (home and office), and how to use Remote Desktop Connection.

TCSP will offer free basic technical support via email only for issues about this configuration. We will attempt to answer all questions/issues in a timely fashion. However, our regular support clients will take priority over this project. Please understand that free phone technical support will not be provided.

Our application and configuration are provided with our best intentions in mind. By requesting these licenses, you agree that TCSP is not to be held liable for any misuse of the software or access gained. TCSP is an IT firm trusted by thousands of clients worldwide, including CPAs, Medical Practice, and Insurance Brokers. TCSP always holds the client’s privacy and security as a top priority. Even though TCSP will not gain access to your network, clients are welcome to include a Non-Disclosure Agreement (NDA) with their request for TCSP to sign.

We are interested, how do we proceed?

1. Send an email to WorkRemotely@TCSP360.com with the following information:
   Subject: Business name
   Email Body:
   • Business name
   • Business phone number
   • Contact person
   • Contact person phone number (if different)
   • OPTIONAL – Attach NDA agreement
     NOTE: Do NOT include any credit card or payment information.
2. TCSP will review your request and assign the license with the information you provided. Then, one of our technicians will contact you via email with instructions on how to install the software and configure your computers (business and home).
3. If you have any issues, please reply to WorkRemotely@TCSP360.com with questions or concerns.

Why are we doing this? What is our benefit?

TCSP is conscious that many small businesses will be affected financially during this crisis. Therefore, our President, Jorge Raigoza, has decided to extend a hand to those in need in the best way we can, by providing IT knowledge and tools with no commitments. Our benefit? Create awareness with other business owners, so they can follow our example. Support your community, help those in need!

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